Faq

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Faq

Company

  • Where is your warehouse located?
  • We ship worldwide, our inventory is distributed over multiple fulfillment centers around the world in order for you to receive the order faster.
  • Is this company legit?
  • Please know that we are a legit company. We ship worldwide, our inventory is distributed over multiple fulfillment centers around the world in order for you to receive the order faster and we will get you updated with the tracking number as soon as your parcel is being shipped out!

Pre Purchase

  • Where is my discount code?   
  • Discount codes are sent when:
    • 1st sign up
    • Subscription
    • Promos after 1st purchase
  • My discount code was not applied.
  • No worries, just proceed with your purchase and kindly notify us once you’re done so we can manually credit your discount to your account immediately.



Payment Protection

  • Do you keep my credit card details?
  • Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed; it is submitted directly to our banks. 
  • I was notified by a transaction which I didn’t make. What should I do next?
  • If you were notified of an unauthorized purchase using your credit or debit card, please contact your bank immediately to report and check if payment can still be stopped. Then, contact our customer support so we can coordinate your concern. In case of an account takeover, please contact our Customer Care immediately so we can freeze your account balance and take action.
  • What should I do if someone asks me to pay outside (store) Website or Application?
  • Do not make any payment outside (store) and report it to us immediately. (store) will NEVER ask you to send cash or deposit money to any personal bank account or remittance center.

Payment Methods

  • Can I use a credit card, not under my name, to place an order?
  • No, for security purposes, (store) only allows orders from the Credit Card holder. Please make sure to use your own Credit Card when creating a transaction.
  • How do I know if my payment is successful?
  • When you successfully placed and paid for an order, you will receive a confirmation messages. 
  • You can also email us at support@(store).com
  • Which credit cards are accepted for payment?
  • (store) accepts all major international and local credit and debit cards that are supported by VISA, Mastercard, JCB and American Express
  • Can I use my Paypal account to make a payment?
  • Yes! Aside from credit cards (store) also accepts Paypal payments.
  • Why was I charged the wrong amount for my order?
  • The item that you have selected may have incurred a shipping surcharge or Bulky Fee. These charges will be reflected in your order summary before you confirm your purchase.
  • If your order was indeed charged with the wrong amount please contact our Customer Support at support@(store).com so that we can assist you.
  • What are the payment methods available?
  • All major international and local credit and debit cards that are supported by VISA, Mastercard, JCB and American Express
  • Paypal

Track Your Order

  • Can I track my parcel on the logistics partner’s website?
  • Yes, tracking information from our third party courier will be available after 24-48 business hours after your order has been processed.
  • I can’t track my order on courier tracking page. How do I track my order?
  • Tracking information from our third party couriers will be available after 24-48 business hours after your order has been shipped out. 
  • If after 2 business days you still have problems with your tracking number, please reach out to us at support@(store).com.
  • How do I track my order status?
  • We will send you a tracking information once the carrier makes it available.

Shipping Options

  • What is Express Delivery?
  • Express delivery is a way to receive your within 7-15 days for an extra charge.
  • Is Express Delivery available for all items?
  • Yes! Every item in (store) are qualified for express delivery.

Shipping Fee

  • How do I get free shipping fee?
  • Free shipping fees are availed if the amount of your purchase is $30.
  • What are the shipping fees and rates?
  • Our usual shipping fee is around $4.99-$15.99.
  • Where can I check my shipping fee when placing an order?
  • You can check your shipping fee during Checkout process in the Order Summary box.

Delivery

  • How to change my address?   
  • you can put different shipping and delivery address. Once you decide if these addresses will be your default shipping and delivery location.
  • What happens after the delivery time has passed?
  • You can contact our Customer Care team at support@(store).com to follow up on the order made. We will track your order and make sure it gets delivered at the soonest possible time. 
  • What if I am not at home when the package arrives?
  • You can provide your representative with an authorization letter and a copy of your valid ID to claim your purchase on your behalf. Your authorized representative should also present a valid ID upon delivery for proof of identity. 
  • Can I purchase multiple items and have them delivered to different shipping addresses?
  • We currently do not offer delivering different items to different addresses for the same order. Should you want to have your items delivered to different addresses, we would recommend placing different orders (items to be delivered to the same shipping address should be put together in 1 order).
  • Can (store)deliver my order to my office?
  • We will deliver your order following the address you provided during checkout, whether it is your house or office address.  
  • REMINDER: When selecting your shipping address, consider your schedule on weekends and upcoming holidays to ensure that you are available at the shipping address upon delivery. Please keep in mind that once you have placed and confirmed your order, the shipping address provided in that order can no longer be modified. 
  • Does (store) offer International shipment?
  • We ship from various international warehouses. Our inventory is distributed over multiple fulfillment centers around the world in order for you to receive the order faster.

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